Testimonials

Read what our customers have to say about us


The benefits of using Helpland are numerous, for the landlord they are highly customer focused and extremely knowledgable in the landlord and tenant environment. By providing easy and direct access to a case handler who understands both the case, and the underlying feelings being experienced by the landlord, it allows a highly fraught, emotive and potentially costly legal battle to become a smooth and empathetic process in which both the landlord and Helpland work together to swiftly conclude matters.

For the broker, insurer, underwriter or claims handler there is the added bonus that not only does the above approach from Helpland allow the clients expectations to be well managed and an excellent service provided, but via the fixed fees that Helpland offer there is the ability to accurately reserve and plan claims costs, resulting in accurate and stable underwriting figures, financial projections, and forecasts, something that every insurer strives for. The fixed fees also reduce the administration time for the claims handlers and accounts teams as there is only one invoice to process and pay compared to multiple interim invoices.

Qdos insures tens of thousands of landlords for some of the UK's most known high street brokerages, and by using Helpland we have increased our customer satisfaction, but more importantly decreased complaints and our average cost per case, and I would have no doubt in definitely recommending them.

Pete Willcocks - BA (Hons) MSc Chartered Insurance Broker - Business Development Manager - Qdos Broker & Underwriting Services Limited

We reviewed our legal suppliers a year ago and were introduced to Helpland for the issue of section and 8 and 21 notices. We have been working with them since and would have no hesitation in recommending their services. Whilst the fixed cost three step process is without doubt a good value product for our clients, it is the service level which accompanies it which defines the company. Timing is key in the eviction process and the Helpland team are proactive in making contact and updating throughout the process. Their approach is practical and consumer friendly and the feedback from our clients who have used their services is unanimously positive.

Matthew Finch - Operations Director/Head of Tenancy and Accounts - Tenancy, Foxtons

I have been using Helpland for a while now property related legal advice and for serving of notices. I have been very pleased with the level of service provided by Helpland which includes prompt and informative responses and, as expected, a high level of knowledge which imparts confidence in both myself and our Clients.

Anna Shorten - Property Manager - Jones Lang LaSalle

Chesterton Humberts' Property Management department has worked with Helpland since 2011 and has always been impressed by the team's high level of service.

Julia Lickley - Director Residential Property Management - Chesterton Humberts

We started dealing with Helpland some time ago and have found them to be efficient, helpful and pro-active. Lee is always available at the end of a phone or email to give solid, professional advice in a simple, straightforward manner. We look forward to continuing a successful relationship between our companies and wish Helpland success for the future.

Mark Slavid - Area Manager - Letting & Property Management - Meadway Estates

The order you sent to the tenant , has done the job and he seems to be paying his rent, your service is most helpful and and I will recommend you services to other business

Mr E Sorsky - Finchley, London - October 2012

I just wanted to say on behalf of all the family, thank you very much for all of your hard work and support. We could not have done it without you and we are so happy that we finally have a date to get our lovely flat back.

We would highly recommend you to anyone who may need your services and if we were ever to be in the unfortunate circumstances again you will be our first port of call!

J. Hall - Sussex - June 2012

Hi

The tenant has telephoned to say that she is handing over the keys tomorrow. Thanks for all that you have done for me.

As said wouldn't hesitate to recommend you and your way of conducting business.

Mrs J Lucas - Cornwall - June 2012

I would like to thank you for your help and advice throughout the eviction process.

Should I ever need your help again I know where you are.

Mr R.T. - Sheffield - May 2012

Helpland's Section 8 notice was very effective!

This is just to confirm that the 3 months rent arrears were paid in full yesterday to the agents.

Very many thanks for all your help.

S. Sullivan - London - March 2012

He left on the morning without fuss. I'm very pleased I used your services!

Mr G Roberts - London - March 2012

I would just like to say that I was extremely satisfied with the prompt & efficient service that you have provided in evicting my tenant and I would have no hesitation in using you again, or recommending you to anyone I know.

Mr S Patel - Wembley - January 2011

Your support and advice really helped us during a stressful time, thank you

Mr & Mrs Danns - Manchester - November 2010

Helpland acted the day i instructed them and my tenant paid in full after serving the notice, great service i would have no hesitation in recommending them.

Mr P Harris - East London - October 2010

I would like to thank you for your help and time. If i ever need your services in the future, I will certainly contact Helpland

Mrs L Fernandes - Berkshire - September 2010

Thank you so much for everything. I now have a possession order and the tenant has set up a payment plan to pay off the arrears, great service !

Mr & Mrs Oldroyd - Newcastle - September 2010